PublicVPN.com

PublicVPN.com support

PublicVPN.com's online support will try to answer all your questions and solve whatever issues you might have.

Note that only Android 4+, Mac OS X 10.10-10.12, iOS 4+, Windows 7, Windows 8, and Windows 10 are officially supported. While PublicVPN.com will try and help with other operating systems, our main area of expertise is with the previously mentioned OSs. We will, however, try our best to get your system working.

For help, email support@publicvpn.com.

Privacy Notes. 2017-Apr-10.

Given all the hullabaloo about online privacy, we'd like to reiterate that we don't track our users and don't keep access logs. The only logs we keep are for the billing side. We've been in business for a long time, and we'd rather not know anything about you. That's why we support PayPal, because we don't particularly want to know anything about you.

Migration Update. 2017-Mar-16.

Try our new OpenVPN profile! It runs over TCP/443, so it should be more immune to blocking. OpenVPN Profile (zip). Download the profile, unzip it, then load it into your OpenVPN-compatible client. If you need the direct profile because you're loading it directly onto your mobile device, use this one: OpenVPN Unzipped profile.

Migration Update. 2017-Mar-14.

After the transition all existing users will have one year added to their account. The new servers will not accept PPTP connections! Please transition to L2TP/IPsec as soon as possible.

Migration Note. 2017-Mar-02.

PublicVPN is going to start transitioning to a new service. Until that occurs, all current accounts will be active and will not expire, and no new signups will be accepted.

Old news archive

Old news items can be found here.

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